F.A.Q

COVID-19 UPDATES

As much as we love to travel, but the world has other plans. We encourage our East Malaysia community to be open to our Video Chat Services for the time being because the safety of all us is our utmost priority.

HOW DO I GET STARTED?

First, with any services, we encourage a virtual assessment session to be done with the lowest fee of RM50 for 30 minutes and then, we will move forward with emails (and photos) of space you want to transform. Don't worry, we have seen everything!

WHAT DOES AN ORGANIZING SESSION LOOK LIKE?

Sessions are typically scheduled in 3 or 4 hour increments to make the best use of time and keep you on track to achieve your goals in the desired time frame. However, availability permitting, we can also accommodate 6 and 8 hour sessions, directly deducted from your package hours. 


With your input, we will start by sorting all the items in your space into like categories. From here, you'll be able to see which items are in excess (i.e., if you have 15 black cardigans and really only need 2) and make informed decisions on what to purge (donate, recycle, or toss).


Next, we will return the items you sorted, but did not purge, to their most efficient and accessible storage locations. Finally, we'll discuss how to evaluate new items as they come into your space while guarding against new clutter. After we’ve decluttered and organized, you might need a few storage containers.


Our  goal is to use what you’ve got, but if we need to look beyond that, I will suggest items that fit within your newly organized space and your budget. At the end of each session, we will offer to drop off any donated items to one of our Donation Partners.

SHOULD I CLEAN UP BEFORE YOU COME?

No. There is no need to clean up your space before your assessment or any of the organizing sessions! It’s best if we can see the space how it typically looks and functions with you in it. We promise there is nothing to be embarrassed about, because when we come into your space, we are looking for solutions. We have a 100% No Judgement Guarantee!

WHAT IS YOUR WORK EXPERIENCE?

We are mostly passionate organizers, OCD and trained by Iylham herself. She believes in "every thing has a home" and is rooted in functional systems that can be maintained for the long term, there is just as much emphasis placed on transforming the space visually and adding their signature stylized aesthetic.

HOW LONG WILL IT TAKE TO GET ORGANIZED?

Probably less time than you would have imagined! Each space is different and the rate of organization often depends on how quickly a person can make decisions. We have lots of tricks up our sleeve to make sure that each session is productive. We keep our clients on task, but we never rush a person or pressure them into getting rid of anything. If you need a short break, there’s always something we can do independently to keep the project moving forward. we guarantee that in 4 hours you will see a major and tangible improvement!

WHAT ARE YOUR WAITING TIMES LIKE?

About one month when its done properly.

IS IT SCARY?

It can get overwhelming (even for us!) but it gets better when we focus on the other side especially when we are together.

DO THE PACKAGES INCLUDE THE COST OF ORGANIZING PRODUCTS?

No. The cost of organizational tools (beyond printed labels) is a separate fee, because you will likely want hangers, containers,  liners, etc. that tie into your current design theme and unique budget.

DO I HAVE TO THROW MY THINGS AWAY?

That decision is completely up to you. If clutter is interrupting your daily life and preventing you from attaining your goals, most likely, there will be items that need to be re-homed. However, you decide whether to donate, toss, or recycle. We promise to cheer you on as you let go of the things that you no longer need, use, or love; the things that are ultimately a barrier between you and the things you do love and use.

DO I NEED TO BE PRESENT DURING THE SESSIONS?

We will need your input in the beginning so that your decluttered space will be well suited to your personality and needs. After that, we can continue sorting and organizing based off your initial direction. There may be a few tweaks needed at the end of the project to ensure that it’s the best fit for you. If you would prefer to work alongside us, the job may go faster and you’ll learn some of the organizing strategies we use to give a space the order it deserves.

IS OUR WORK TOGETHER CONFIDENTIAL?

Absolutely! I abide by the Code of Ethics. Everything you share will be held in strictest confidentiality on our behalf. If you are interested in sharing a testimonial, we will only post or speak of the information that you choose to share with others.

ARE YOU INSURED?

Not for the time being - sorry! We strictly advice you to store and keep your valuables in a space where you only know as long as we are working.

DO YOU HAVE A CANCELLATION POLICY?

When you make an appointment with us for a consultation or an organizing session, we reserve that time especially for you. Since that time is held for you, we respectfully ask for a minimum of 24 hours notice if you must cancel an appointment. This courtesy enables us to offer that appointment time to another client. We will attempt to confirm the appointment time with you two days in advance so that you've got plenty of time to let us know if there's been a change in plans. A cancellation fee will be charged to the payment method on file, or against any prepaid plan, for any late cancellations or no-show appointments (RM25 for consultation and RM100 for organizing sessions). A credit card may be required to book future appointments after cancellation if we do not already have payment information on file.

HOW DO I PAY FOR YOUR SERVICES?

Payment is collected at the end of each work day for single sessions.
If you are purchasing a package , payment for the entire package is due at the first session. We accept bank transfer and check.

 

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